At Expert Binocular, our return policy is based on a simple principle: serving our customers with integrity and care. We maintain an exceptionally low return rate due to our commitment to providing accurate and detailed product information before purchases are made.
If you need to return an item because it was not what you ordered, please contact us. We will also refund the shipping charges in such cases. Our team is easy to work with and always prioritizes customer satisfaction.
Product Warranty
All products are covered under their respective manufacturer's warranty. Warranty terms may vary by manufacturer and product type. Please consult the product documentation included with your item for more details. If you have any questions about a warranty, feel free to contact us.
Note: Shipping and service charges are not covered by the manufacturer’s warranty.
30-Day Free Return Policy
We offer free returns within 30 days for all new or unused products. Whether you’ve changed your mind or ordered the wrong size, simply follow our easy return process below and send your package back at no cost:
- Fill out the Returns Form and indicate the reason for returning each product.
- Place all items in their original, undamaged packaging. Make sure to include the completed Returns Form inside the parcel.
- Visit our Returns Portal to request your return and download a prepaid shipping label.
- Print the label, attach it to the package, and drop it off at the nearest pickup point.
Which Orders Can Be Returned to Expert Binocular?
- Orders placed on expertbinocular.com and delivered to your home address can only be returned through the Returns Portal on our website.
- Orders placed via Click & Collect must be returned directly to our physical store. Please bring proof of purchase when returning the item.
Returns Portal
If your order was delivered by Expert Binocular to your address, visit our Returns Portal to create a free return label and find the nearest pickup location.
If you need assistance with your return, please do not hesitate to contact us at [email protected].