These Terms and Conditions explain your rights and obligations when shopping at Expert Binocular. Please read them carefully. These terms do not affect your statutory consumer rights under applicable laws.
Purchasing
By placing an order, you are offering to purchase goods and authorizing us to use your personal information for the purpose of order fulfillment (including providing details to couriers and subcontractors). Your data will not be used for other purposes without your explicit consent. You may request removal of your data by contacting us.
A contract is formed only after we accept your order. Ownership of goods transfers to you once full payment is received.
All prices and offers are subject to change and availability. We are not responsible for typographical errors. Please allow 3-5 working days for cheque clearance. Delivery dates for out-of-stock items are estimates only.
Shipping Promotions
- Free Shipping: For orders over $5,000.
- Free Tax: For purchases over $10,000, taxes in your country will be covered by our company.
If you experience difficulties registering or placing an order online, please contact our customer service team for assistance.
Payment
We accept the following payment methods:
- PayPal
- Bank Wire Transfer (T/T)
- Western Union (WU)
- Remitly
- Paysend
- Revolut
- MoneyGram
- Sendwave
Supported Banks for Local Transfer:
- Bank Central Asia (BCA)
- Bank Negara Indonesia (BNI)
- Bank Rakyat Indonesia (BRI)
- Bank CIMB Niaga
- Bank Mandiri
- After completing your payment, please fill out the Payment Confirmation Form.
- Orders will only be processed after payment confirmation is received.
- Orders are processed the same day upon confirmation.
- For payment assistance, email us at [email protected].
Supported Currencies
USD ($), EURO (€), GBP (£)
Estimated Delivery Times
- PayPal: 22-25 business days
- Other methods: approx. 7 business days
Important: If payment confirmation is not received within 3 days after placing an order, your order will be automatically canceled.
100% Money Back Guarantee
- Full refund available if order is not received.
- Fast and secure delivery guaranteed after confirming shipping address.
- Shipping via trusted carriers: DHL, FedEx, UPS (based on customer preference).
- For damaged or defective items, contact us immediately. We will replace or refund your order at no extra cost to you.
Purchase Policy
All purchases via Bank Transfer or Western Union must be made using those methods. For secure ordering, we recommend placing orders directly through our website. Contact us for more details.
Delivery
We aim to deliver within 6–9 business days from confirmation. Dispatch occurs only after payment has been received.
Complaints & Customer Service
We strive to exceed customer expectations. If you are dissatisfied with any part of our service, please email us at [email protected].
We respond to all inquiries within 24 hours.
If you have suggestions or feedback, please contact our Customer Service team or send an email to [email protected].